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Privacy Policy

Last Updated: November 7, 2025

Welcome to ThinkEdge.ai ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered educational platform.

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide to us when you:

Register for an account
Create or manage courses and assessments
Submit answers to assessments
Contact us through our website
Subscribe to our services

This information may include:

Personal Information: Name, email address, phone number
Institute Information: Institute name, address, educational level
Academic Content: Questions, answers, assessments, feedback
Account Information: Username, password (encrypted), preferences

1.2 Automatically Collected Information

When you use our platform, we automatically collect certain information:

Usage Data: Pages visited, features used, time spent on platform
Device Information: IP address, browser type, operating system
Log Data: Access times, error logs, performance data
Cookies: Session cookies, preference cookies (see our Cookie Policy)

1.3 AI Processing Data

When you use our AI features:

Question content and generated responses are processed through OpenAI's API
Student answers are analyzed for grading and feedback
Assessment data is used to improve AI accuracy

2. How We Use Your Information

We use your information for the following purposes:

2.1 Platform Services

Provide access to the ThinkEdge.ai platform
Generate AI-powered questions and evaluations
Process assessments and provide feedback
Track student progress and performance
Manage credits and billing

2.2 Communication

Send account-related notifications
Respond to your inquiries and support requests
Send updates about new features and improvements
Share educational content and tips

2.3 Improvement and Analytics

Analyze usage patterns to improve our services
Monitor platform performance and fix issues
Develop new features based on user needs
Conduct research on educational effectiveness

2.4 Legal and Security

Comply with legal obligations
Prevent fraud and unauthorized access
Enforce our Terms of Service
Protect our rights and property

3. Information Sharing and Disclosure

3.1 We DO NOT Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Third-Party Service Providers

We share information with trusted service providers who assist us:

OpenAI: For AI-powered question generation and grading (see OpenAI's privacy policy)
Hosting Providers: For secure data storage and platform operation
Payment Processors: For processing subscription payments
Email Services: For sending notifications and communications

3.3 Within Your Institute

Institute admins can view data for their institute
Teachers can view data for their courses and students
Students can only view their own data

3.4 Legal Requirements

We may disclose information if required by law or to:

Comply with legal processes
Respond to government requests
Protect our rights and safety
Prevent fraud or illegal activities

4. Data Security

We implement robust security measures to protect your information:

Encryption: SSL/TLS encryption for data in transit
Password Protection: Bcrypt hashing for stored passwords
Access Controls: Role-based access restrictions
Multi-Tenant Isolation: Complete data separation between institutes
Regular Backups: Automated backups for data recovery
Security Monitoring: Continuous monitoring for threats

5. Data Retention

We retain your information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements

5.1 Retention Periods

Active Accounts: Data retained while account is active
Inactive Accounts: Data may be deleted after 2 years of inactivity
Deleted Accounts: Data removed within 90 days of deletion request
Legal Requirements: Some data retained longer if required by law

6. Your Rights and Choices

6.1 Access and Update

You have the right to:

Access your personal information
Update or correct your information
Export your data in a portable format

6.2 Delete Your Data

You can request deletion of your account and data by:

Contacting your institute admin
Emailing us at info@cybexinnovation.com
Note: Some data may be retained for legal compliance

6.3 Marketing Communications

You can opt-out of marketing emails by:

Clicking "unsubscribe" in any marketing email
Updating your email preferences in account settings
Note: You'll still receive essential service-related emails

6.4 Cookies

You can control cookies through your browser settings. See our Cookie Policy for details.

7. Children's Privacy

Our platform is designed for educational institutions and may be used by students of various ages. If you are under 18:

Your parent/guardian or school must provide consent
We only collect information necessary for educational purposes
We comply with applicable children's privacy laws (COPPA, GDPR-K, etc.)

Parents/Guardians: Contact your child's school or email us at info@cybexinnovation.com to review, update, or delete your child's information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place through:

Standard contractual clauses
Privacy Shield certification (where applicable)
Adherence to international data protection standards

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be:

Posted on this page with a new "Last Updated" date
Notified via email for material changes
Effective immediately upon posting

Your continued use of ThinkEdge.ai after changes indicates acceptance of the updated policy.

11. Regional Privacy Rights

11.1 GDPR (European Union)

If you are in the EU, you have additional rights:

Right to access your data
Right to rectification
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object
Rights related to automated decision-making

11.2 CCPA (California)

California residents have the right to:

Know what personal information is collected
Know if personal information is sold or disclosed
Say no to the sale of personal information
Access your personal information
Request deletion of personal information
Not be discriminated against for exercising privacy rights

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@cybexinnovation.com

Website: https://thinkedge.ai

Response Time: We aim to respond within 48 hours

13. Data Protection Officer

For data protection inquiries, you may contact our Data Protection Officer at info@cybexinnovation.com

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